Returns: every platform, one list

What Returns does

Whatever platform a buyer returns through, the return lands in one list: one status per return, from In transit to Received, Checked, and Closed — with the outcome synced back to the platform.

Handling one return

1. Receive: when the parcel arrives, find the return in the list and choose Receive. A parcel you cannot match — set it aside unopened until you can.
2. Check: open it and grade the item — like new, lightly used, or damaged — and snap a photo for the record.
3. Resolve:
   • Like new → Restock, and it goes back to its home location, sellable again;
   • Refund → handle the refund within the platform's rules, then close it here as refunded;
   • Damaged or wrong item → close it with that reason; your photo is the evidence.
4. Close: the outcome syncs to the platform and the return leaves your to-do list.

Tips

• Always check before restocking. The next buyer receiving a used item costs you more than one return.
• A buyer who returns often shows their history on the order — worth a look before you ship the next one.