Connecting platforms: what connects, what syncs

One connection does three jobs

Once a sales platform is connected, that connection handles:

• Pulling orders: new platform orders roll in automatically (hourly on Free, every 5 minutes on Pro).
• Syncing inventory and prices: changes you make in Orderball are pushed back to the platform, and sales on the platform deduct here.
• Sending statuses back: shipping, tracking numbers, and return outcomes sync back to the platform.

Where connections live

Go to Settings → Platform connections: one card per connection with the platform, store, status (healthy / needs attention), and last sync time.

• Add: choose Add a platform, pick it, and follow the sign-in wizard (see "Connect your first sales platform").
• Pause: a store you are not selling on for a while can be paused — orders and inventory stop syncing until you resume.
• Disconnect: you will be shown any unfinished orders first. Disconnecting never deletes past orders or ledger entries.

How connections count

One platform account is one connection (one Shopify store = 1, one Amazon marketplace = 1). Your plan's allowance is shown in Usage.